Production Support/Incident Management Project Manager

This is a Contract to Hire position--NO C2C or sponsorship is available. Please do not email if you are an employer. Thanks!

We are seeking a Senior Technical Project Manager with deep expertise in production support operations and incident management to drive stability, resilience, and continuous improvement across our client-facing product platform.

MUST HAVES:

• 8+ years of experience in production support, incident management, or technical operations

roles within a product or SaaS organization.

• Proven track record leading high-severity (P1/P2) incident response in live production

environments, including complex distributed systems.

• Deep experience facilitating structured root cause analysis and post-mortem processes —

with demonstrated ability to drive corrective actions through to completion.

• Strong technical foundation: ability to int...