Program Assistant- Housing Services

Reporting to the Program Supervisor, Housing Services, the Program Assistant provides a wide range of program and administrative support services to staff and clients which support the delivery of Housing Services program.

What you’ll do

• Provide excellent customer service (in-person and over the phone) by greeting visitors/clients, determining service required, responding to questions, scheduling/rescheduling appointments, and taking messages/re-directing to staff/agencies
• Make appropriate referrals to support clients (i.e. referrals to community housing, employment services, child care subsidy, external community agencies, etc.)
• Identify urgent needs (e.g., evictions, special priority housing
• Provide clients with required program information, forms and applications and assist in completing the forms and applications where needed
• Perform data entry and changes into relevant database(s) to record and validate client i...