Program Coordinator

Responsibilities

• Customer Service (Answering Phones and Responding to Client Inquiries or Directing Clients to Appropriate Department/Person)
• Checking Voicemails and Responding to client inquiries in a timely fashion
• Order Entry (Sales and Rentals)
• Contacting clients to confirm delivery and pick-up dates and generate additional sales or rentals
• Communicating and planning with drivers and technicians as required
• Experience in conflict resolution and de-escalation
• Complete Training and Certifications as Required (Mobility, Lifts, Aids to Daily Living)
• Daily processing, maintenance and overall management of contract based and private rental programs
• Picking and processing product for delivery
• Preparing inter-branch transfers and associated paperwork
• Receiving and distribution of all inter-branch transfers and associated paperwork
• Management of location stock ...