Job Description

What requirements you'll need to be eligible

Job Requirements

  • Min Diploma , Higher Nitec with Admin experience can send
  • Good command of English
What you'll be doing on the job

Job Description

  • Tracking and monitoring to ensure daily operations are seamless and adhere to the agreed KPIs and reporting format.
  • Working with the respective project manager(s) to plan and explore implement/deploy program s
  • Overall, in charge for the entire program management (internal / external)
  • Monitor and analyse/classification contact centre stats including NPS and all automation / call interactions and how to improve the accuracy and CX
  • Facilitate new use cases and idea generation by engaging both Hotline operations & support function regularly
Customer Service Officer (Direct Contract)

Contract

SGD 5,000 - SGD 6,000 /Month

Compliance Offi...

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