PROGRAM LEAD (Operations Manager)

Overview

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We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Program Lead (Operations Manager)

The primary role of Program Lead is to facilitate communication between our clients and our internal business, making sure that both the client and our interna...