Program Manager - Customer Relations

Position: Program Manager – Customer Relations
Location: Brampton
Job Type: Permanent Full Time
Department: Information Technology Solutions & Services
Shift: Monday to Friday, 9:00 am – 5:00 pm
Work style: Hybrid

Responsibilities

• Assist in the development and execution of the department’s strategic and operational goals.
• Ensure delivery of optimal program results against performance metrics (systems, processes, procedures, and activities).
• Provide proactive professional service to internal partners (IT, Finance, QA, Business Development, Operations, and Clinical) and external stakeholders (clients, regulatory bodies, and vendors).
• Define, monitor, and deliver on program scope, schedule, milestones, budget, and deliverables in collaboration with stakeholders.
• Maintain effective and regular communication with all stakeholders on program-related matters.
• Manage each onboarding initiative t...