Job Description
Elevate customer service operations at Skip as a Program Manager for the Canadian Market. Drive strategic initiatives and cultivate cross-functional collaboration in a hybrid work model.
As the Program Manager, you will oversee the Canadian Market Customer Services portfolio, focusing on delivering impactful strategies. Partnering closely with Product, Tech, and Operations, you’ll enhance data-driven decision-making and support a seamless experience for users. Your proactive mindset and operational focus will allow you to address competing priorities and ensure the success of high-stakes projects.
Key Responsibilities:
• Lead execution of strategic Customer Service initiatives
• Manage cross-portfolio dependencies and mitigate risks
• Align goals across Product, Tech, and Operations teams
• Champion program governance and KPI tracking
• Build trusted relationships with stakeholders
Requirements:
• Extensive expe...
As the Program Manager, you will oversee the Canadian Market Customer Services portfolio, focusing on delivering impactful strategies. Partnering closely with Product, Tech, and Operations, you’ll enhance data-driven decision-making and support a seamless experience for users. Your proactive mindset and operational focus will allow you to address competing priorities and ensure the success of high-stakes projects.
Key Responsibilities:
• Lead execution of strategic Customer Service initiatives
• Manage cross-portfolio dependencies and mitigate risks
• Align goals across Product, Tech, and Operations teams
• Champion program governance and KPI tracking
• Build trusted relationships with stakeholders
Requirements:
• Extensive expe...
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