Program Manager, Operational Excellence

1. Program Management & Strategic Execution

• Program Planning & Delivery: Lead and assist in the planning, execution, and monitoring of high-impact compensation programs designed to drive service and operational improvements. This includes managing program timelines, risks, and resources to ensure objectives are met on time and within budget.

• Goal Alignment: Define and contribute to clear program goals, milestones, and success criteria, ensuring all initiatives align with the broader business strategy and support organizational alignment across regions.

2. Service Operations & Optimization

• Continuous Improvement: Identify areas for operational improvement by applying best practices to streamline internal processes and elevate customer experiences

• Digital Tools & Automation: Facilitate the rollout of new product and tools to improve servi...