Project Manager – AI-Driven Complaints Management (Banking)

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Job Title: Project Manager – AI-Driven Complaints Management (Banking)
Location: Dubai
Type: 6 months Contract
Experience : 8+ years

Job Summary:

The Project Manager will be responsible for

end-to-end delivery of

an AI-driven Complaints Management initiative within a

regulated banking environment .
The role will ensure

structured governance, cross-functional coordination, risk management, and timely execution

across Business, Digital, Data, Risk, Compliance, and Operations.
Given the regulatory, reputational, and customer impact of complaints handling, this role requires

dedicated focus, strong ownership, and rigorous delivery discipline .

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