Job Description


Duration: Months 
Position Summary

Job Description:

  • We are seeking an experienced Program/Project Manager to support a multi-year Customer Care technology transformation program across North America (, Canada, and Mexico).

  • The role involves co-managing the program alongside external system integration partners and internal ICT teams.

  • The ideal candidate will be able to operate in a fast-paced, complex environment and drive execution, coordination, and stakeholder alignment across multiple workstreams.

    • Responsibilities:

  • Oversee cross-functional technical teams including application development, systems, data, network, and AI/automation workstreams.

  • Define and manage project scope, timelines, dependencies, critical paths, and resource allocation.

  • Co-manage program execution with external system integrators and ensure alignment on deliverables.

    ...

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