Job Description
LMW HR Group is a leading human resources consulting firm committed to providing top-notch HR solutions. We are currently seeking a a highly motivated Project Manager for overseeing the daily operational execution, collaborating with project teams, and acting as the principal point of coordination and communication among stakeholders.
Responsibilities
- Manage daily IT service delivery to ensure alignment with Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Collaborate with support teams to optimize service performance, availability, and capacity and manage relationships with third-party vendors or service provider
- Provide periodic service reports to stakeholders
- Drive service improvements to boost efficiency, cut costs, and enhance customer satisfaction.
- Collaborate with ITSM teams to address process, training, and policy gaps.
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