Job Description
Elevate public safety initiatives as a Strategy Manager for customer support. Lead teams, drive strategic changes, and enhance service delivery models in this impactful role.
As the Strategy Manager, you will transform how customer support functions within public safety. Manage a large support team, establish clear KPIs, and monitor satisfaction scores. Your expertise in customer relationships and support operations will drive strategic initiatives and the adoption of new technologies.
Key Responsibilities:
• Directly manage customer support teams and their leaders
• Oversee quality assurance and performance metrics
• Shape strategic initiatives for service integration
• Collaborate with key stakeholders on enterprise goals
• Drive adoption of emerging technologies in support
Requirements:
• Multiple advanced certifications (ITIL, CCXP, etc.)
• Experience with public safety standards and regulations
• Solid understanding of AI within support domains
...
As the Strategy Manager, you will transform how customer support functions within public safety. Manage a large support team, establish clear KPIs, and monitor satisfaction scores. Your expertise in customer relationships and support operations will drive strategic initiatives and the adoption of new technologies.
Key Responsibilities:
• Directly manage customer support teams and their leaders
• Oversee quality assurance and performance metrics
• Shape strategic initiatives for service integration
• Collaborate with key stakeholders on enterprise goals
• Drive adoption of emerging technologies in support
Requirements:
• Multiple advanced certifications (ITIL, CCXP, etc.)
• Experience with public safety standards and regulations
• Solid understanding of AI within support domains
...
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