Quality Analyst

Job Title: Quality Analyst Manager – Call Center (Telesales) Organization: Chandigarh University Location: Gharuan, Mohali, Punjab Employment Type: Full-Time | Permanent Work Mode: On-site Shift: Day Shift (9.30 to 5.30) Salary: hike on last Role Overview We are looking for an experienced and performance-driven Quality Analyst Manager to lead the quality function for telesales operations. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and driving continuous improvement through structured audits, feedback, and coaching. The ideal candidate should have strong leadership skills and a data-driven approach to quality management. Key Responsibilities 1. Quality Management & Call Auditing Oversee and manage inbound and outbound call auditing processes Ensure adherence to quality standards, compliance policies, and sales scripts Review and validate audit scores to maintain consistency and accuracy Monitor key quality KPIs and drive performance i...