Quality Assurance Team Lead: Elevate Call Quality and Processes

Teleperformance in Makati, Philippines is looking for a quality manager to monitor and evaluate the quality of customer interactions across various platforms. The role includes documenting performance measures and managing team operations to ensure adherence to quality standards.

Ideal candidates will have extensive knowledge of the discipline and the ability to manage team dynamics effectively. You will be responsible for implementing specialized projects and enhancing overall team processes.