Job Description

EXL is hiring an MIS Analyst / RTA Team Leader in South Africa, Wes-Kaap. This role requires leading the RTA function while monitoring performance metrics and ensuring operational excellence.

The ideal candidate will have over 2 years of analysis and reporting experience, strong skills in telephony and WFM platforms, and will be able to work USA hours. Your insights will directly influence the effectiveness and success of our operations.

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