Job Description

Hyprwork is looking for a Customer Retention Specialist to handle inbound calls from customers wishing to cancel subscriptions or express dissatisfaction. This fully remote role, based in Latin America, aims to convert potential cancellations into loyal customers by employing empathetic communication and problem-solving skills.

You will actively listen and navigate objections while utilizing approved scripts. The ideal candidate has experience in inbound customer support and possesses a solution-focused mindset. Hyprwork offers flexible time off, training, and a path for growth within the company.

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