REMOTE | German-Speaking Support Specialist

• Home Office: Work remotely from any place in Portugal!
• Recruitment Process: Easy online recruitment process (phone call interview)
• No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things!

About the project:

We are looking for a dedicated Support Specialist to assist customers throughout their entire online order journey, including delivery management, shipping investigations, returns, payment transactions, refunds, and both inbound/outbound communication.

Your Responsibilities:

• Provide end-to-end support for online orders, including deliveries, returns, payments, and refunds.
• Handle sensitive customer data in compliance with PCI and GDPR standards.
• Communicate effectively with customers, couriers, banks, and internal teams to resolve i...