Reports Analyst

Position Purpose

The Reports Analyst works individually and in a team environment to develop and maintain quality analyses and processes within Global Support Services and across cross‑functional teams.

Responsibilities

Data Analysis, Process Improvement, and Documentation.

• Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity.
• Work with management to define reporting and data requirements and produce timely internal or customer deliverables.
• Create and distribute routine and/or ad‑hoc reports in support of non‑standard requirements.
• Perform analysis to validate process compliance and provide trend/early‑warning analysis.
• Identify opportunities to improve processes and performances.
• Partner with team members to build and maintain call scorecards to measure productivity and performance.
• Document work instructions, process flows, and knowledge‑mana...