Representative, Customer Service

Responsibilities

• Respond to customer requests for pricing and product lead‑times in a designated region.
• Ensure customer orders are accurate before being loaded into the systems.
• Manage progression of all customer quotes above a stated revenue amount.
• Manage backlog of customers.
• Interface regularly with manufacturing facilities in Thailand and Philippines to discuss delivery challenges.
• Prepare all necessary customer documentation in line with the highest quality standards.
• Identify and generate useful business intelligence and report to senior staff.
• Recommend process improvements.
• Ensure the company’s commitment to environmental management, health and safety is observed and performed.
• Be aware of the company’s quality and environmental policies.

Skills

• Excellent verbal and written communication skills.
• Strong computer skills.
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