Representative, Customer Service (Pooling)

Grade/Level

04

Job Family Group

Customer Service Operations

Responsibilities

• Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s).
• Resolve credit inquiries on new accounts.
• Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction.
• Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing.
• Comply with overall call quality standards.
• Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications

• Completed at least 2nd year in College or 2-year Associate course.
• Must have at least 30 mbps wired internet connection.
• Excellent English Verbal and written Communication Skills.
• Ability and willingness to recognize, deliver on card ...