Job Description

Santorini Secret Hotels, is currently seeking a Reservations Agent to join our team. Based in Piraeus

Responsibilities

  • Management and prompt handling of reservation requests from guests, travel agencies, or other partner networks via email, telephone, or the central reservation system.
  • Excellent knowledge of the hotel product, rate structure, and the Group’s commercial policy.
  • Handle and actively increase direct bookings through the hotel’s website, phone, and email channels.
  • Apply payments/advance deposits from guest to their accounts.
  • Collaboration with the Front Office team to provide personalized guest services and coordinate additional requests.

    • Απαραίτητα Προσόντα:

    Qualifications

  • Previous experience in a similar position within a hotel environment will be considered an asset.
  • Good level proficiency in Property Management Systems (PMS) and channel manager software (WebHotelier).
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