Reservations and Instant Services Coordinator

People ​

• Promote team work and quality service through daily communications and coordination with other departments. ​
• Notify sales of any group bookings.​

Financial ​

• Up-sell rooms where possible according to established procedures to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible.  Suggest alternate dates for sold-out periods.​

Guest Experience  ​

• Sell voco Orchard Singapore products and services using up-selling, cross-selling and suggestive selling techniques to maximise total Hotel revenue.​
• Demonstrate an in-depth knowledge and understanding of hotel and IHG systems – Opera PMS, and guest complaints tracking system in particular, to ensure appropriate capture of data for operation team to meet guest's requirements during their stay.​
• Answer phone calls in a prompt (within four rings) and courteous manner, whil...