Resident Services Associate

We are looking for an enthusiastic, self-motivated Resident Services Associate to join our front of house team in our 203‑bed luxury student accommodation in the City Centre of Exeter.

Key Responsibilities

• Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
• Updating the company in‑house booking and customer relationship management system.
• Supporting customer show rounds to ensure maximum occupancy of the residence.
• Ensuring the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high‑quality service.
• Responding positively and quickly to customer enquiries and complaints and taking appropriate action in line with company procedures.
• Creating a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about the...