Job Description

Position : Retail Operations Manager 


Job Location :  Nairobi (Kenya)


Job Responsibilities:



  • Oversee end-to-end operations of 50 retail stores in Kenya and 3 stores in Uganda

  • Ensure achievement of sales, revenue, and profitability targets across all stores

  • Drive consistent implementation of company policies, SOPs, and retail standards

  • Lead, mentor, and monitor Store Managers and regional teams

  • Ensure high levels of customer service and brand experience

  • Monitor inventory, stock movement, and loss prevention controls

  • Coordinate with supply chain, finance, HR, and merchandising teams

  • Analyze store performance, KPIs, and prepare operational reports

  • Implement process improvements to enhance efficiency and reduce costs

  • Support new store openings, ex...

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