Job Description

Ministry of Public and Business Service Delivery and Procurement
Health Services Cluster
5700 Yonge St. Toronto
Start Date:
End Date:
Requisition Closing Date: , 12:00 p.m.

MUST HAVES

  • Salesforce & SaaS Platform Knowledge
  • Experience supporting Salesforce-based applications
  • Familiarity with Salesforce ecosystem (objects, workflows, flows, permissions, reports, dashboards)
  • Incident & Ticket Management
  • Demonstrated ability to:
  • Manage ticket queues and SLAs
  • Prioritize incidents based on impact/urgency
  • Escalate appropriately while ensuring closure quality
  • Maintains clear, searchable knowledge base entries
  • Customer Support & Service Orientation
  • Proven experience providing end-user support in a SaaS environment
  • Strong customer-first mindset
  • Ability to manage high-pressure situations and user expectations

...

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