Job Description

This is an Individual Contributor role. The Account Operations Manager (AOM) is focused on serving a set of NI Customers through a supporting stakeholder management model to capture customer operational needs and collaborates directly with the NI Sales team to increase their efficiency by orchestrating operational activities and efforts to meet the customer's objectives. The AOM oversees designing and implementing solutions to overcome obstacles, enabling channels and spaces to teach customers how to use NI tools and resources to self-serve and manage external and internal escalations.

In This Role, Your Responsibilities Will Be:

  • Point of contact for assigned accounts, participating in recurrent meetings, and maintaining and managing the operational relationship with the NI Customer 
  • Leverage operational expertise to customize and own the account treatment strategy through developing the account support plan ​ 
  • Acting as a trusted collaborat...

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