Job Description

Role: Senior Associate - Regulatory Support Team

Location: Pune (Hybrid)

Life Unlimited. At Smith+Nephew, we design and manufacture technology that takes the limits off living.

The Senior Associate - Regulatory Support Team role will be under service hub Regulatory team which offers administrative services globally. This position is responsible for the processing of the ticket for resolution of the Regulatory team based in Pune India. This position will report directly to the SERVICE HUB Regulatory Manger.

What will you be doing?

  • This role is responsible for processing the Regulatory Support Request, ad-hoc activities assigned to the Regulatory Support Team, receive training and become process expert.
  • Closely work the pending requests and provide support for early resolution.
  • Achieve SLA, increase NPS Scores & First Pass Yield and reduce AHT.
  • All ad hoc request needs to be reviewed and a...

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