Job Description

Time Type:

Full Time

Purpose of the position

To manage the ocean freight global accounts as a single window for customer correspondence, operations and to achieve operational excellence and higher productivity through timely & accurate documentation, operations and OSC functions and effective coordination with outsourced service providers/vendors.

Key Tasks

Customer & Network

  • Establish customer communication preference, i.e. phone, e-mail, fax, visit.

  • Receive and validate customer contract from M&S.

  • Attend to all customer enquiries in accordance with customer service policy standards.

  • Co-ordinating with the destination office for shipment approvals.

  • Exploring new opportunities from existing customers and increase share of business handled by ensuring customer satisfaction and proactive follow up.

  • Ensure compliance with the standard area operating processes and Custom...

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