Job Description
Senior Associate - Tech Ops Support - Digital Workplace
Phoenix, AZ, United States
**Job Description**
The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.
**Responsibilities**
+ Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
+ Investigates and resolves of critical incidents, problems and Knowledge module in systems and services, including root cause analysis
+ Implements remedies and preventative measures to maintain and enhance system integrity and Knowledge Management
+ Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery ...
Phoenix, AZ, United States
**Job Description**
The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started.
**Responsibilities**
+ Oversees system performance monitoring and proactively identifies and resolves complex issues to ensure optimal functionality
+ Investigates and resolves of critical incidents, problems and Knowledge module in systems and services, including root cause analysis
+ Implements remedies and preventative measures to maintain and enhance system integrity and Knowledge Management
+ Manages application maintenance, including performance tuning, major enhancements, comprehensive backup and recovery ...
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