Job Description

THE ROLE:

We’re helping our Edmonton client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.

Key Responsibilities:

  • Acting as the primary point of contact for technical support requests (in person, phone, and remote)
  • Diagnosing and resolving hardware, software, and network-related issues
  • Performing system maintenance, installations, and optimizations
  • Troubleshooting LAN/WAN connectivity and third-party systems
  • Following up with users to ensure resolution and a positive support experienc...

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