Job Description

General Responsibilities:

1. MAINTAIN A HIGH LEVEL OF CUSTOMER DATA QUALITY AND COMPLIANCE:

  • Improve the customer database quality and animate the retail teams to share best practices in customer data capture and data security

  • Ensure regular monitoring of the customer database by developing dedicated analyses and reports

  • Improve the customer data quality through the in-house data quality management tool by deduplicating customers and fix means of contact in error

  • Develop assets to train sales team on customer data management

  • Manage and ensure the compliance of customer database and its security

    • 2. DEVELOP CUSTOMER KNOWLEDGE TO BETTER SERVE OUR CUSTOMERS:

  • Be responsible for customer knowledge for the subsidiary by sharing retail, omnichannel, and customer-oriented insights

  • Analyze customer behaviors and retail performance, and share the analysis with all retail...

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