Senior Customer Service Representative

We are looking for a Senior Customer Support Representatives who will act as the first point of contact for customers, ensuring a seamless support experience. The role involves handling queries, resolving issues, and maintaining high levels of customer satisfaction.

Working: Days: 5 days a week

Shift: Rotational

Office Location : Eco Space Bellandur, Kengeri & Bhartiya City

Responsibilities

• Handle inbound and/or outbound customer calls, emails, and chats
• Resolve customer queries in a timely and professional manner
• Provide accurate information about products/services
• Escalate complex issues to the relevant departments when required
• Maintain records of customer interactions and transactions
• Follow up with customers to ensure resolution and satisfaction
• Meet defined KPIs such as response time, resolution time, and CSAT scores
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