Senior customer service representative

Job Description:
Looking for Team lead Operations for work from office Candidate will be responsible to lead a team of customer care representatives.
Team lead - Work on-site (AHMEDABAD)
Note - Should know Italian Language
Roles and Responsibilities:
- Set clear objectives, define roles and responsibilities and ensure each team member aligns with the team’s vision.
- Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively.
- Identify and address conflicts early, facilitating discussions and finding satisfactory solutions for all parties involved.
- Recognise and reward good performance, provide feedback and encourage professional development.
- Support team members’ professional development by providing opportunities for training and growth.
- Ensure team compliance with company policies and procedures.
- Support and guide team members to ensure they meet their individual targets and KPIs.
- Gen...