Job Description
Elevate customer experience as a Senior Customer Success Manager at Syntax, ensuring satisfaction for Oracle clients across North America. Build strong relationships and drive service success through strategic guidance.
This senior role focuses on managing the Oracle customer portfolio, establishing executive relationships, and aligning services with client objectives. You'll monitor service performance, coordinate with internal teams, and lead essential service review meetings to ensure consistent delivery and risk management.
Key Responsibilities:
• Act as primary advisor for assigned Oracle customers
• Build relationships with executive stakeholders
• Lead service reviews and operational calls
• Monitor SLAs and identify improvement opportunities
• Support contract governance and service enhancements
Requirements:
• Over 10 years in Customer Success or similar roles
• Experience with enterprise-level customers
• Deep knowledge of ERP platforms, espec...
This senior role focuses on managing the Oracle customer portfolio, establishing executive relationships, and aligning services with client objectives. You'll monitor service performance, coordinate with internal teams, and lead essential service review meetings to ensure consistent delivery and risk management.
Key Responsibilities:
• Act as primary advisor for assigned Oracle customers
• Build relationships with executive stakeholders
• Lead service reviews and operational calls
• Monitor SLAs and identify improvement opportunities
• Support contract governance and service enhancements
Requirements:
• Over 10 years in Customer Success or similar roles
• Experience with enterprise-level customers
• Deep knowledge of ERP platforms, espec...
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