Senior Customer Success Manager

Work Setup: Hybrid - Sanctum

Type of Contract: Full-Time

Schedule/Hours: 8 AM – 5 PM Australian Time - Mon-Fri.

Equipment: Company Provided

The Senior Customer Success Manager will manage a portfolio of key accounts in the SaaS industry, with the most complex global accounts. You’ll build trusted relationships, drive product adoption, and ensure customers achieve measurable business outcomes. Acting as a strategic advisor and cross-functional liaison, you’ll deeply understand customer needs, coach them toward success, and continuously seek insights to strengthen the partnership.

What does a day in the life of a Sr. Customer Success Manager look like?

• Daily: Coordinate/participate in customer/internal calls; manage Gainsight CTAs; document/send meeting notes/recaps; build decks/agendas; practice.
• Weekly: Update renewa...