Senior Customer Success Manager

We’re looking for a Senior Customer Success Manager to partner closely with our high‑value customers and ensure they achieve real, measurable value from EROAD’s solutions.

Your experience will enable you to contribute to the overall strength and maturity of the EROAD team without people management responsibilities.

Responsibilities

• Manage an assigned portfolio of customers, meeting agreed SLAs, KPIs, and customer success measures, including adoption, satisfaction, retention, and value realisation.
• Act as a subject matter expert on EROAD products and technology.
• Take full ownership of customer issues, identify opportunities and risks, and coordinate with the wider team.
• Share insights and learnings from customers to improve processes, products and ways of working within the team.
• Contribute to the continuous improvement of Customer Success processes, playbooks and tools to support scalable, efficient, and repeatable d...