Job Description
Shape ITSM governance at Scotiabank as a Senior Analyst in Toronto, Ontario. Focus on creating governance models and improving processes while collaborating across multiple teams.
This senior position oversees ITSM Governance to ensure regulatory compliance and operational efficiency. You'll design and maintain governance documentation, work with various business areas, and champion ITSM initiatives to enhance service delivery across the bank.
Key Responsibilities:
• Develop and update ITSM governance frameworks
• Maintain and document governance processes
• Analyze process effectiveness and propose improvements
• Collaborate with technical and business teams on priorities
• Lead community engagement efforts within ITSM
Requirements:
• Bilingual in English and Spanish preferred
• Proven experience in software or operations
• Understanding of ITIL and ITSM principles
• Familiarity with Agile, DevOps, and SRE practices
• Knowledge of frameworks like...
This senior position oversees ITSM Governance to ensure regulatory compliance and operational efficiency. You'll design and maintain governance documentation, work with various business areas, and champion ITSM initiatives to enhance service delivery across the bank.
Key Responsibilities:
• Develop and update ITSM governance frameworks
• Maintain and document governance processes
• Analyze process effectiveness and propose improvements
• Collaborate with technical and business teams on priorities
• Lead community engagement efforts within ITSM
Requirements:
• Bilingual in English and Spanish preferred
• Proven experience in software or operations
• Understanding of ITIL and ITSM principles
• Familiarity with Agile, DevOps, and SRE practices
• Knowledge of frameworks like...
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