Job Description
The primary goal of this role is to deliver, standardize, and continuously improve key
Service Management Office (SMO)
processes using the
ServiceNow
platform. This is a hands-on senior delivery role requiring deep
ITSM
knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Experience • 8+ years in IT
Project / Service Delivery Managemen t • 5+ years delivering ServiceNow ITSM solutions in enterprise environments • Proven experience delivering multiple
ITSM / SMO
processes end-to-end • Experience working in global, matrixed organizations
ITSM & ServiceNow Expertise
• Deep understanding of: ITIL v3 / v4 processes ServiceNow ITSM architecture and data model CMDB, CSDM, and service modeling concepts • Strong hands-on knowledge of ServiceNow modules related to ITSM and services • Ability to challenge technical designs and ...
Service Management Office (SMO)
processes using the
ServiceNow
platform. This is a hands-on senior delivery role requiring deep
ITSM
knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Experience • 8+ years in IT
Project / Service Delivery Managemen t • 5+ years delivering ServiceNow ITSM solutions in enterprise environments • Proven experience delivering multiple
ITSM / SMO
processes end-to-end • Experience working in global, matrixed organizations
ITSM & ServiceNow Expertise
• Deep understanding of: ITIL v3 / v4 processes ServiceNow ITSM architecture and data model CMDB, CSDM, and service modeling concepts • Strong hands-on knowledge of ServiceNow modules related to ITSM and services • Ability to challenge technical designs and ...
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