Job Description
Elevate your technical career as a Senior Microsoft 365 Support Engineer with Softchoice. Deliver exceptional support for Microsoft 365 while mentoring junior engineers and ensuring incident resolution.
The ideal candidate will leverage 7+ years of experience in Microsoft-focused support roles. You'll resolve complex incidents across Microsoft 365 platforms and collaborate closely with cross-functional teams. Your background in Azure will aid in providing seamless support and operational compliance while guiding others in best practices.
Key Responsibilities:
• Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
• Lead end-to-end incident resolution and RCA efforts
• Create support cases and manage escalations effectively
• Conduct daily ticket reviews for quality assurance
• Assist in onboarding clients with system configuration
Requirements:
• 7+ years of experience in a Microsoft-focuse...
The ideal candidate will leverage 7+ years of experience in Microsoft-focused support roles. You'll resolve complex incidents across Microsoft 365 platforms and collaborate closely with cross-functional teams. Your background in Azure will aid in providing seamless support and operational compliance while guiding others in best practices.
Key Responsibilities:
• Resolve incidents across Microsoft 365 platforms like Teams and SharePoint
• Lead end-to-end incident resolution and RCA efforts
• Create support cases and manage escalations effectively
• Conduct daily ticket reviews for quality assurance
• Assist in onboarding clients with system configuration
Requirements:
• 7+ years of experience in a Microsoft-focuse...
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