Senior Operations Manager/ Operations Manager

Role Overview: Seeking an experienced Operations leader to manage end-to-end lending operations across vehicle and construction equipment financing businesses. The role involves operational governance, process excellence, compliance management, audit readiness, customer experience, and digital transformation initiatives. Key Responsibilities: Managing End-to-End Lending Operations Develop and maintain operational policies, SOPs, process maps, and control frameworks Align operational processes with RBI regulations and internal governance standards Identify operational risks and implement corrective/preventive actions Manage operational risk assessments, exception tracking, and control monitoring Responsible for Audit & Compliance Team Management & Training Customer Experience & SLA Management Drive automation and digitization initiatives across lending operations Vendor & Outsourcing Management Experienc e10–15 years of experience in NBFC / captive finance industr y Required Skil lsStro...