Job Description

Mission.

  • Evolutionary and corrective maintenance of SAP CRM applications.

  • Functional and technical analysis in close collaboration with the business.

  • Configuration and setup of the SAP CRM system.

  • Support for developers and execution of technical and system tests.

  • Incident management and adherence to change and release management processes.

  • Functional and technical documentation (guides, scripts, user support).

  • Proposal of improvements based on technical and functional expertise.

  • Management of business partners, mandates, customer interactions, and customer files.

  • Implementation of a 360° Customer View.

  • Integration with customer-facing applications (Fluvius customer portal, etc.).

    • Required profile.

  • Minimum 5 years of experience as an SAP CRM technical/functional analyst.

  • Proven experience with SAP CR...

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