Senior Service Delivery Manager

Job Description Job Description Akkodis is seeking a Senior Service Delivery Manager for a Direct Hire with a client in Appleton, WI(Remote). You will lead high‑quality IT managed services while leveraging hands‑on Azure and MSP expertise to ensure seamless client operations. Salary Range: $150K/Yearly to $175K/Yearly; The salary may be negotiable based on experience, education, geographic location, and other factors. Senior Service Delivery Manager job responsibilities include: Oversee end‑to‑end delivery of managed IT services, ensuring adherence to SLAs, contractual obligations, and service quality standards. Serve as the primary point of contact for client escalations, driving resolution, solutioning, and overall client satisfaction. Lead and manage geographically distributed technical teams, including direct oversight of Leads and indirect oversight of 18–80 IT Specialists and Sys/Network Admins. Provide hands‑on technical support during complex system and network escalations, lev...