Job Description

Agfa Radiology Solutions

For this division we are looking for a (m/f)

Senior Service Executive – Customer Care Centre (CCC) – Thane City

You will be an integral part of our Customer Operations and Service Logistics team.

Job summary

The Senior Service Executive – CCC is responsible for managing end-to-end service operations with a strong focus on spare parts coordination, service efficiency, and customer satisfaction. This role ensures seamless after-sales support by working closely with Regional service managers, field service engineers, managing inventory, handling escalations, and maintaining accurate service records and system data.

Main responsibilities:

  •  Customer Service & Spare Parts Coordination
  • Act as the primary point of contact for Field Service Engineers for spare parts support
  • Ensure availability, allocation, and timely dispatch of spare parts <...

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