Senior Software Engineer ITSM

Your mission

• Design, develop, test, and deliver high-quality software features end-to-end, taking ownership of complex functionality across the full stack.
• Actively leverage agentic AI tools in daily development workflow to accelerate delivery, improve code quality, and explore innovative solutions.
• Participate in architectural and technical design discussions, contributing ideas and helping evaluate trade-offs alongside the Technical Lead.
• Collaborate with Product Manager and Product Designer to understand requirements, clarify acceptance criteria, and provide technical input on feasibility and estimates.
• Conduct thorough code reviews, share knowledge with team members, and mentor junior engineers to raise the overall engineering quality of the team.
• Participate in customer support topics and escalations, helping diagnose and resolve technical issues in a timely manner.
• Continuously improve engineering p...