Senior Solution Engineer

Job Role: Senior Solution EngineerWe are seeking a highly motivated and customer-oriented individual to join our Product Support Team. The ideal candidate will be responsible for providing high-quality support to customers, assisting them in resolving product-related issues, and ensuring that they can use the product efficiently. You will serve as the primary point of contact for customers and work cross-functionally with other teams to improve the overall customer experience.Key Responsibilities:- Provide timely, accurate, and professional assistance to customers.- Troubleshoot technical issues, bugs, and problems with the product or service and provide appropriate solutions.- Collaborate with engineering, product, and other teams to identify and resolve product defects or gaps.- Educate customers on product features, best practices, and troubleshooting steps to enhance user experience.- Document and track customer inquiries and issues in a ticketing system to ensure proper resolution...