Senior System Engineer - Technical Support (Ref: VC)

Your duties encompass installing, commissioning, and offering round-the-clock support for the company's implemented products and solutions. Additionally, you are tasked with mentoring junior engineers. The ideal candidate should be a collaborative team player capable of comprehending requirements and environments, with the technical expertise to guide the team through successful implementation endeavours. Responsibilities: Project Delivery a. Lead the design, build, and implementation of Tier-1 turnkey projects for telecommunication clients. b. Install, configure, test, and commission telecommunication and IT solutions, ensuring smooth transition from project handover to operations. c. Prepare technical documentation, implementation guides, security hardening checklists and troubleshooting procedures. Technical Support a. Provide 24/7 technical support (on a rotational or standby basis) for mission-critical systems, ensuring minimal downtime. b. Troubleshoot and resolve complex issues ...