Job Description
Step into a pivotal role as a Senior Technical Support Analyst with a prominent Canadian financial services co-operative. You will deliver advanced support across desktop, mobile, and enterprise applications.
With a commitment to sustainability, this organization seeks a candidate with 4-6 years of experience in technical support in a professional environment. You will be responsible for handling incidents and service requests while ensuring effective escalation management. Strong troubleshooting abilities and a solid grasp of a multi-platform environment are key to this position.
Key Responsibilities:
• Deliver second-level technical support for various platforms
• Manage and document incident tickets accurately
• Escalate issues as necessary and track resolutions
• Communicate clearly with end users regarding support issues
• Contribute to knowledge management practices
Requirements:
• Relevant post-secondary ...
With a commitment to sustainability, this organization seeks a candidate with 4-6 years of experience in technical support in a professional environment. You will be responsible for handling incidents and service requests while ensuring effective escalation management. Strong troubleshooting abilities and a solid grasp of a multi-platform environment are key to this position.
Key Responsibilities:
• Deliver second-level technical support for various platforms
• Manage and document incident tickets accurately
• Escalate issues as necessary and track resolutions
• Communicate clearly with end users regarding support issues
• Contribute to knowledge management practices
Requirements:
• Relevant post-secondary ...
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