Job Description
Job Title
Service Account Executive
In This Job You Will
The Service Account Executive is a dedicated operational reference point for strategic customers within Customer Operations (CMO) Operational Relationship Governance team. The role ensures an exceptional e2e customer service experience, with a primary focus on the area of Customer Care. The incumbent leverages data and insights to drive meaningful operational relationship improvements, serving as a subject matter expert collaborating with other colleagues and customers.
Main Responsibilities
- Main customer care interface for select strategic accounts, ensuring operational teams deliver against agreed service levels.
- Lead regular service reviews and follow‑up
- Escalation point for complex or critical service‑related issues
- Lead contributions to customer and internal meetings (presentations, Monthly Reviews, QBRs) covering operational areas.
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