Service Advisor

Responsible to:

Service Manager

Main Purpose of Job:
We are currently recruiting for a Service Advisor to join the Connolly Motor Group, within the Service team at Volvo Collooney.

The role:
The successful candidate will be required to welcome customers to the Service department. Carry out customer follow ups to develop and maintain positive relationships. You will be required to organise service department bookings in an efficient and courteous manner to ensure utilisation of the workshop in line with dealer guidelines.
Role Responsibilities:
Customer Service

Welcomes all customers at Service reception in a warm and professional manner, qualifies their needs; agrees service instructions and books vehicle into the workshop

Provides a quotation and invoices for the customer

Reviews vehicle and customer history to identify potential additional work requirements (such as recalls or items...