Service Analyst - L2 support (Programme.Operations.Digital)

Position Overview

We are hiring a Service Analyst who will be responsible to provide comprehensive application support to users, handle technical issues and ensure the reliability and performance of our systems. In this role, the candidate is expected to manage and resolve application-related issues, perform daily service health monitoring, conduct server maintenance, implement improvements to enhance system resiliency, investigate incidents across key technologies and application domains, bring a structured, analytical approach to diagnosing and resolving user-reported issues.

Role & Responsibilities

• Provide level 2 application support, liaise with level 1, level 3 and other support teams to resolve issues, defects and user queries within defined SLA
• Log and track incidents, service requests and change requests via ITSM tools
• Lead and coordinate with support teams for application maintenance activities such as monthly mainten...